Your customers are
already gone.
They didn't raise a complaint. They didn't send a follow-up. They quietly canceled — and no one saw it coming.
Customers churned silently — today
Estimated across support teams without AI-powered CSAT measurement
96%
of unhappy customers never complain — they leave and tell others
$75B
lost annually by US businesses to invisible service failures
1:26
For every complaint filed, 26 customers stay silent and walk away
The problem
"Ticket resolved."
The system said yes.
The customer said nothing.
Your agents close tickets. Your dashboard turns green. Your SLA looks flawless.
But resolution ≠ satisfaction. And satisfaction ≠ loyalty. Without listening to what happens after the ticket closes, you're managing the appearance of good CX — not the reality of it.
Elvan sits in your CX workflow and captures what happens next — through intelligent CSAT surveys that trigger at the exact right moment, analyzed by AI that understands what customers actually mean.
Ticket closed
Agent marks resolved. Dashboard goes green. You feel good.
Customer silent
Generic CSAT email goes to spam. Or worse — no CSAT at all.
The real score surfaces
Customer told 3 colleagues. None of it was glowing.
Churn notice
Cancellation arrives. Your team says "didn't see it coming."
How it works
Intelligence from
the moment of truth.
Three steps. No rip-and-replace. Works with your existing support stack from day one.
01 / 03
Trigger on resolution
The instant a support ticket is resolved, elvan.ai fires a precisely-timed CSAT survey — not a day later, not a bulk blast. Right at the peak moment of customer memory.
Works with your stack02 / 03
AI reads between the lines
A 5-star score is a data point. The reason behind it is intelligence. Our AI analyzes open-text sentiment, flags churn signals, and surfaces coaching opportunities your QA team would never find.
Sentiment engine03 / 03
Act before they leave
Live CSAT dashboards, trend alerts, and at-risk customer flags — surfaced directly in your workflow. Your team sees who needs a follow-up before the cancellation request arrives.
Proactive alertsBefore & after
What your CX looks like
with and without intelligence.
Flying blind
- Generic CSAT emails sent days after resolution — 6% open rates
- Numeric ratings only — no context, no sentiment, no story
- Churn discovered retrospectively — after the invoice is already declined
- Manual analysis on customer feedback — invisible to leadership
- CSAT is a vanity metric disconnected from revenue or retention
Total clarity
- Timed surveys on ticket close — response rates 4× higher
- AI sentiment — understands frustration, urgency, loyalty signals
- Proactive churn alerts — flagged before the customer decides to leave
- 100% automated analysis — every feedback analyzed, every pattern captured
- CSAT connected to retention — see the dollar value of every improvement
Capabilities
Built for CX teams
that take data seriously.
Instant trigger surveys
Integrates with your customer support platform or delivers surveys in-product—so the moment a ticket resolves, the right survey goes out without duct-tape workflows.
Sentiment intelligence
Beyond scores. AI reads every open-text response, tags themes — speed, empathy, resolution quality — and surfaces signal beneath the noise at scale.
Churn risk alerts
When AI detects dissatisfaction patterns tied to churn-risk language, your team is notified before the customer makes a decision — not after.
Live CSAT dashboard
A live CSAT view so you catch trends as they form, not from a stale spreadsheet. Slice by product area, segment, and more to see what is actually moving the score.
Early adopters
What teams discovered
when they finally looked.
“Within two weeks we pinpointed a workflow driving 40% of our negative scores, but we had missed it entirely. On the surface every ticket looked resolved. elvan showed what customers actually felt.
James Mitchell
Head of Customer Success · Austin, TX
“Our CSAT averaged 4.2 stars and we felt great. elvan showed four-star replies still said "took too long" and "explain again." We had the score on paper, but we did not have the full story.
Emily Walsh
VP Operations · Chicago, IL
“Churn alerts surfaced three at-risk enterprise accounts weeks before renewal. That ROI alone covered our annual contract several times over. Our leadership opens that view before every QBR now.
Sean Campbell
CX Director · Denver, CO
The choice is now
Don't be the last
to know.
Your competitors are already measuring what happens after the ticket closes. The gap between them and you widens every day.
Under 1hr
Setup time
Zero
Migration needed
Any stack
Integrates with
Transparent
Pricing model