CSAT software for modern customer success teams
Collect customer satisfaction feedback immediately after critical interactions — with the control, reliability, and consistency enterprise teams expect.
How Elvan captures feedback at the perfect moment
Capture feedback the moment an interaction ends — before context and emotion fade.
Configure survey
Choose a template, customize questions, add your branding, and set triggers in minutes.
Survey sent
Elvan sends the CSAT survey via email, link, or SDK as soon as your trigger fires.
Feedback collected
Customers rate their experience and share what worked — or didn't.
Intelligent insights
Elvan highlights sentiment and recurring themes so teams know where to focus their efforts.
What customers feel today shapes tomorrow's retention
Jaya Willis
Leisure Traveler
"The food quality was exceptional and beautifully presented. Service was attentive, though slightly slower during peak dinner hours."
Measure what matters. Act with confidence.
Any Survey, One Platform
From NPS and CSAT to fully custom surveys—manage and analyze everything in one place.
AI Insights
Elvan's AI automatically uncovers sentiment and key themes, transforming hundreds of responses into instant insights.
Customers are highly satisfied and appreciative of their experience, highlighting great product quality and responsive support. The positive feedback reflects strong trust that exceeded expectations.
Omnichannel Survey Suite
Collect survey responses on all your feedback channels with our lightweight JavaScript SDK, email, or web link.
A smarter way to understand customer feedback
Listen at the moments that define customer satisfaction
Elvan helps enterprise teams measure, improve, and protect customer satisfaction across critical interactions — from a single, scalable CSAT platform.
No credit card required.
FAQs
Customer Satisfaction Score (CSAT) is a simple metric that measures how satisfied customers are with a product or service. It's a fast, powerful way to understand how customers feel about their experience and where to focus improvements.
Usually less than 5 minutes. You can embed an in-app survey via our SDK, share links right away, no heavy setup or onboarding.
100%. Elvan is designed for modern, fast-moving teams that want to understand their users without enterprise bloat. Whether you’re a solo founder or a 300-person product team, Elvan scales with you.
Elvan gives you: - Lightweight JS SDK - Instant access to raw feedback data - Flexible automations and webhooks It's CSAT software built the way developers think - minimal, fast, and extensible.
Both. SaaS teams love Elvan for continuous user feedback. eCommerce stores use it to track post-purchase satisfaction and improve retention. If customer experience matters to your product, Elvan fits right in.
Absolutely. Elvan gives you full data ownership, export results anytime as CSV. No lock-in, ever.
No. While this page focuses on CSAT, Elvan also supports CES (Customer Effort Score) and NPS (Net Promoter Score) - so you can measure every stage of your customer experience in one place.
Yes — you can use our free CSAT Calculator to instantly calculate your Customer Satisfaction Score. It's a quick, no-signup tool to see how your customer feedback stacks up — and a great way to start before setting up automated surveys in Elvan.
CSAT is your early warning system for product-market fit. When satisfaction drops, churn follows—and fixing issues early costs 10x less than replacing lost customers. Plus, satisfied customers drive organic growth through referrals and reviews, turning your best users into your best sales channel.