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Smiley face survey software for quick sentiment checks

Capture how customers feel in seconds using intuitive smiley surveys, and spot experience issues early without interrupting their flow.

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Understand emotion at a glance

Let customers share their sentiment in one tap, right after an experience.

Step 1

Configure survey

Choose a smiley face template, customize follow-ups, apply branding, and set triggers in minutes.

Step 2

Survey sent

Elvan shows the smiley survey via email, link, or SDK at key moments in the journey.

Step 3

Sentiment captured

Customers select a smiley that reflects how they feel, with an optional follow-up for context.

Step 4

Intelligent insights

Elvan summarizes sentiment trends, flags negative signals, and highlights moments that delight—or frustrate.

WHY SMILEY SURVEY MATTERS

Emotion fades faster than feedback windows

How customers feel is most accurate in the moment. Smiley surveys capture emotional signals instantly—before context is lost, memory fades, or feedback becomes filtered and less honest.
Isla Allison
Alec Whitten
Ali Mahdi
Lyle Kauffman
Rhianna Shepard
Isla Allison

Frequent Flyer

"Check-in was quick and the staff were friendly throughout the journey." 

Measure what matters. Act with confidence.

Any Survey, One Platform

From NPS and CSAT to fully custom surveys—manage and analyze everything in one place.

NPS
CSAT
PMF
CES
5-Star
eNPS

AI Insights

Elvan's AI automatically uncovers sentiment and key themes, transforming hundreds of responses into instant insights.

Positive sentiment

Customers are highly satisfied and appreciative of their experience, highlighting great product quality and responsive support. The positive feedback reflects strong trust that exceeded expectations.

Omnichannel Survey Suite

Collect survey responses on all your feedback channels with our lightweight JavaScript SDK, email, or web link.

ELVAN AI

A smarter way to understand customer feedback

Elvan's AI surfaces the themes behind survey scores, highlights early warning signs, and delivers leadership-ready summaries without reading every comment.

Start listening to customer sentiment - effortlessly

Elvan helps you understand customer satisfaction without slowing anyone down.

Create a smiley face surveyContact sales

No credit card required.

FAQs

A smiley face survey is a visual way to measure customer satisfaction using emojis instead of numeric scales. Customers simply select how they feel, making it faster, more intuitive, and easier to complete than traditional CSAT surveys.

Smiley face surveys work best when you want high response rates and instant sentiment, especially after:
• Support ticket resolution
• Live chat or call interactions
• Key in-product actions
• Onboarding milestones

They reduce friction and capture emotion more naturally than numbers.

Elvan lets you collect smiley face feedback in three flexible ways:
• In-app, using our Web SDK to trigger surveys after any event
• Via a website link, shareable anywhere
• Through email surveys, sent automatically or manually

You choose when and where feedback appears.

Not necessarily.

You can launch smiley face surveys using links or email with no code. For in-app product feedback, the Web SDK allows precise event-based triggers and is lightweight and quick to implement.

Yes.

You can optionally ask a short follow-up question based on the selected smiley, so you understand why a customer feels the way they do, without forcing everyone to write feedback.

Elvan automatically organizes responses and uses AI to:
• Group feedback by themes and sentiment
• Highlight trends and shifts over time
• Generate clear summaries your team can share

So you spend less time analyzing and more time improving.

Absolutely.

Customer Success teams use smiley face surveys to track ongoing satisfaction and prevent churn. Support teams use them to measure interaction quality and agent performance, without survey fatigue.