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CES software for effortless customer experiences

Measure how easy your product or support feels to customers, identify friction fast, and fix issues before they impact satisfaction.

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Identify friction the moment it happens

Capture customer effort immediately after key interactions—while friction is still fresh and actionable.

Step 1

Configure survey

Choose a CES template, customize the question, apply branding, and set triggers in minutes.

Step 2

Survey sent

Elvan sends the CES survey via email, link, or SDK as soon as the interaction ends.

Step 3

Feedback collected

Customers rate how easy or difficult the experience was and share what caused friction.

Step 4

Intelligent insights

Elvan highlights high-effort moments, recurring blockers, and areas to simplify the experience.

WHY CES SURVEY MATTERS

Effort compounds, friction you ignore gets expensive

High-effort experiences don't always trigger complaints, but they consistently reduce repeat usage. CES exposes hidden friction in journeys that seem fine, helping teams fix the work customers shouldn't have to do.
Byron Robertson
Youssef Roberson
Jonathan Kelly
Katy Fuller
Nicolas Trevino
Byron Robertson

Payroll Operations Manager

"Running payroll is mostly straightforward once set up. The initial configuration required some back-and-forth." 

Measure what matters. Act with confidence.

Any Survey, One Platform

From NPS and CSAT to fully custom surveys—manage and analyze everything in one place.

NPS
CSAT
PMF
CES
5-Star
eNPS

AI Insights

Elvan's AI automatically uncovers sentiment and key themes, transforming hundreds of responses into instant insights.

Positive sentiment

Customers are highly satisfied and appreciative of their experience, highlighting great product quality and responsive support. The positive feedback reflects strong trust that exceeded expectations.

Omnichannel Survey Suite

Collect survey responses on all your feedback channels with our lightweight JavaScript SDK, email, or web link.

ELVAN AI

A smarter way to understand customer feedback

Elvan's AI surfaces the themes behind survey scores, highlights early warning signs, and delivers leadership-ready summaries without reading every comment.

Start delivering effortless customer experiences

Create CES surveys, uncover friction, and act on insights - all in one simple dashboard. No credit card required.

Create a CES surveyContact sales

No credit card required.

FAQs

Customer Effort Score measures how easy it was for customers to complete an action, like resolving a support ticket, making a purchase, or setting up your product. It helps you spot and eliminate friction in your customer experience.

CES focuses on effort - how easy or hard it was to get something done. CSAT measures satisfaction with a specific experience. NPS measures loyalty - how likely someone is to recommend you. Together, they give a complete picture of customer experience.

Right after key interactions: when a support ticket closes, after checkout, or following a product onboarding step. Timing is key, sending CES immediately after an experience captures the most accurate feedback.

A high CES (closer to "Very easy") means your experience feels smooth and intuitive. A low CES indicates friction - customers might be getting stuck or frustrated. Tracking trends over time is more valuable than one single score.

Yes. Elvan's AI automatically summarizes text responses, identifies recurring themes, and suggests actions — so you can focus on fixing issues, not sorting through comments.