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Delighted shuts down June 30, 2026. Your surveys will stop working.Migrate to Elvan

Best Delighted Alternative

Your CX shouldn't have an expiration date.

Delighted is shutting down. Elvan gives you AI-native NPS and CSAT with fast setup, better insights, and a product that is actively shipping.

Free plan: 100 responses/month. Pro from $49/month.

Delighted shutdown timeline

Do not get caught on June 30

Delighted has a hard shutdown date. Plan migration now while your team can still move cleanly.

Announced

Feature freeze begins

No new features or improvements. Delighted is in maintenance mode only.

Jul 1, 2025

Annual renewals cut off

No more annual renewals. Existing customers move to monthly only.

Now to Jun 2026

Migration window open

This is your runway to move surveys and reporting with minimal disruption.

Jun 30, 2026

Platform goes dark

Surveys stop, dashboards go offline, and Delighted access ends.

Head to head

Why teams switch to Elvan

Shutting down

Delighted

  • No new features after freeze
  • No built-in AI feedback analysis
  • Complex enterprise migration path
  • Branding limits on lower plans
  • Hard shutdown in June 2026

Actively built

Elvan

  • Ships new capabilities weekly
  • Built-in AI sentiment and themes
  • Live survey setup in minutes
  • Branding included from free tier
  • Independent, growing platform

Full comparison

Feature by feature

FeatureElvanDelighted
NPS surveysYesYes
CSAT surveysYesYes
CES, PMF, eNPS, 5-star, thumbs, smileysYesYes
Custom surveysYesYes
Email deliveryYesYes
Web embed / JS SDKYesYes
AI sentiment & theme detection95%+ accuracyNo
AI response summariesBuilt-inAdd-on only
Leadership-ready AI reportsYesNo
Zendesk and Slack integrationNativeLimited
Custom branding on free tierYesNo
Free plan100 responses/monthVery limited
Actively shipping new featuresWeeklyFrozen
Platform futureIndependent and growingShutting down
ELVAN AI

A smarter way to understand customer feedback

Elvan's AI surfaces the themes behind survey scores, highlights early warning signs, and delivers leadership-ready summaries without reading every comment.

Comparing Elvan and Delighted?

Qualtrics is consolidating products into its enterprise suite. Delighted sunsets on June 30, 2026. If you are planning your switch, contact us for migration help.

Most teams are live in 15-30 minutes. You can create, brand, and launch surveys without engineering work. You can start instantly on the free plan.

Yes. Elvan supports NPS, CSAT, CES, PMF, eNPS, 5-star, thumbs, smileys, and custom surveys.

Yes. Elvan includes native Zendesk integration for post-resolution CSAT on eligible plans. See the Zendesk integration page for more information.

Yes, and when you do, you'll notice what's different. Elvan supports every survey type Delighted had: NPS, CSAT, CES, PMF, eNPS, 5-star, thumbs, and smileys. Same rating scales, same follow-up prompts, same delivery channels.

Open your Delighted surveys in one tab and Elvan's builder in another. Most teams have everything rebuilt in under 30 minutes. But here's what changes: every response that comes in from that point gets analyzed by AI automatically. You're not just recreating Delighted. You're replacing it with something better.

Technically, until June 30, 2026. But the smarter question is: why wait? Your surveys stop working the moment Delighted shuts off, with no warning and no grace period after the deadline.

And Delighted has been in feature freeze since the announcement, which means every day you stay is a day on a platform that isn't getting better. Migrating now means you're running on something actively improving. The migration itself takes under an hour. The risk of waiting is much higher than the effort of switching. You can begin on the free plan or book migration help.

Absolutely, and that's exactly how we'd recommend doing it. Spin up Elvan on the free plan today, recreate your most important survey, and run both in parallel for a week or two.

Use that overlap to get your team familiar with Elvan's interface and AI summaries before making the full switch. By the time you migrate the rest of your surveys, the platform already feels familiar. No technical conflict, no disruption to existing data collection, and the free plan covers the entire overlap period without paying for two tools at once.

Try it yourself

From survey to signal in under 30 minutes

No onboarding call. No credit card. No complicated setup before your first insight.