Customer Feedback in Slack
Get instant Slack notifications when customers submit survey responses. Share feedback automatically in any Slack channel and keep support, product, and leadership teams aligned in one place.
How to add Elvan to Slack
The Add to Slack / Connect Slack button is inside Elvan after you sign in. Follow these steps to authorize the app in your workspace.
Sign in to Elvan
Create an account or log in at app.elvan.ai. Organization admin access is required to connect Slack.
Open Integrations
Go to your project, open Integrations, and find the Slack card.
Click Connect Slack
Connect Slack starts Slack authorization (same as Add to Slack). Choose your workspace and approve permissions.
Select a channel
Pick the Slack channel for survey notifications. Setup is complete once a channel is selected.
Turn Slack into your feedback command center
How it works
Seamlessly connect Elvan with Slack to create an automated feedback loop that keeps your team informed and ready to act.
Feedback captured
Customers share feedback through Elvan surveys at key moments.
Slack notification sent
Elvan sends an instant alert to the right Slack channel when feedback arrives.
Context surfaced
Key comments, scores, and context are surfaced inside Slack.
Team takes action
Support, product, and leadership teams stay aligned and can respond immediately
Ready to keep your team informed?
Sign in to Elvan, open Integrations, and click Connect Slack to start receiving instant feedback notifications.
No credit card required.
FAQ
The Add to Slack / Connect Slack button is behind login inside Elvan. It is not shown as a public button on this page because Slack is connected from your project settings.
To access it:
- Sign in at app.elvan.ai (organization admin required)
- Open your project → Integrations
- On the Slack card, click Connect Slack
- Approve the app in Slack, then select a channel to finish setup
The Elvan + Slack integration automatically sends notifications to your Slack channels when customers submit survey responses. Your team gets instant alerts with key feedback, scores, and context—all without leaving Slack.
With the integration, you can:
- Get instant notifications when surveys are submitted
- See key comments and scores in every notification
- Keep support, product, and leadership teams aligned in one place
Yes. Elvan supports 8 survey types, so you can configure notifications for any survey type, all from one unified system.
- CSAT (Customer Satisfaction Score) — get notified when customers rate their satisfaction
- CES (Customer Effort Score) — receive alerts when customers report high-effort experiences
- NPS (Net Promoter Score) — get notified about promoters, passives, and detractors
- Additional lightweight surveys — including Smiley Surveys, Thumbs Up / Down, 5-Star Ratings, eNPS, and Product-Market Fit (PMF) surveys
You can configure different notification rules for each survey type and route them to different Slack channels based on your team's workflow.
Elvan is a feedback platform that collects surveys from your customers. The Slack integration is a way to receive notifications about that feedback in Slack.
Elvan collects feedback from your website, in-app experiences, email, and other sources. The Slack integration then sends notifications about that feedback to your Slack channels, so your team can see it without checking the Elvan dashboard. You still need Elvan to collect and analyze feedback—Slack is just where your team receives the notifications.
No. Your team stays focused on customers, not on managing tools. Once Elvan is connected:
- Notifications are sent automatically
- Team members just read and respond in Slack
- Feedback collection and sharing runs in the background
Yes, this is a key feature. Elvan lets you configure notifications to:
- Route CSAT feedback to support channels
- Send NPS feedback to product channels
- Share critical feedback with leadership channels